March 10, 2023
"Frustration is at an all-time high and patience is at an all-time low for employees and employers alike," said Kate Dineen, Executive Vice President and Chief Operating Officer of A Better City. "Continued safety findings and service disruptions are making it even more difficult for people to live, work, and visit Greater Boston. We appreciate the state's enhanced safety auditing protocols and improved transparency, but we remain deeply concerned by the safety and state of good repair issues that continue to plague the system. We expect the T to provide the public with frequent updates on completing the urgent inspections and trackwork, as well as the referenced investigation into troubling documentation gaps and inconsistencies. The new General Manager and Safety Chief must continue to enhance transparency and prioritize safety, service, and staffing to get the T back on track for our economy and our communities.”