MBTA Safety, Service, and Staffing - Snapshot January 2024

Safe and reliable public transit service is essential to the economic vitality of the region—and to reaching our climate, equity, and mobility goals. To meet the current and future needs of our riders and our economy, the Massachusetts Bay Transportation Authority (MBTA) must address major safety, service, and staffing challenges. As the MTBA works to address these challenges, it is imperative to track key performance metrics and data trends. As such, this short report aims to provide a periodic, user-friendly snapshot of these metrics, using publicly available data. Please contact Caitlin Allen-Connelly, Senior Advisor on Transportation, with questions or feedback. Read full report.


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